Nationally Recognised Training
 Certificate III in Frontline Management

.BSB31207 Certificate III in Frontline Management Distance Education

How long will the Certificate III in Frontline Management program take?
BSB31207 Certificate III in Frontline Management consists of 6 units of competence, however by applying for (RPL) this can be reduced. Ordinarily we expect that each unit of competence can be completed in approximately 30 to 50 hours. Because the program is self paced and work based the amount of effort and subsequent time to completion is entirely up to the individual student.

There is no minimum time to complete the qualification, however as a guide the qualification should be completed within 12 months.

Requiring 6 units for the qualification

  • 4 core unit plus 2 elective units
  • 2 of the elective units must be selected from the elective units listed below
.Core Units  

Common
BSBCMN311B - Maintain workplace safety

Frontline Management
BSBFLM303C - Contribute to effective
BSBFLM305C - Support operational plan

Frontline Management
BSBFLM312B - Contribute to team effectiveness

Workplace Effectiveness
BSBWOR301A - Organise personal work priorities and development

.Elective Units		  

Customer Service
BSBCUS301A - Deliver a service to customers

Innovation
BSBINN301A - Promote innovation in a team environment

Frontline Management
BSBFLM306C - Provide workplace information and resourcing plans
BSBFLM309C - Support continuous improvement systems and processes
BSBFLM311C - Support a workplace learning environment

 

It Use
BSBITU203A - Communicate electronically

Management
BSBMGT404A - Lead and facilitate off-site staff

Project Management
BSBPMG510A - Manage projects

Risk Management
BSBRSK401A - Identify risk and apply risk management processes
.Core Units

BSBCMN311B - Maintain workplace safety
Unit Name and Code:
(DE) BSBCMN311B - Maintain workplace safety
Unit ID Number:
CMN311B
Certificate Type:
(DE) Certificate III in Frontline Management
Unit Category:
(DE) Units for Certificate III in Frontline Management
Unit Price:
$350
Availability:
Distance Education
Description:
This unit is concerned with OHS responsibilities of employees with supervisory responsibilities to implement and monitor the organisation's Occupational Health and Safety policies, procedures and programs in a small team to meet legislative requirements.

BSBFLM303C - Contribute to effective
Unit Name and Code:
(DE) BSBFLM303C - Contribute to effective
Unit ID Number:
FLM303C
Certificate Type:
(DE) Certificate III in Frontline Management
Unit Category:
(DE) Units for Certificate III in Frontline Management
Unit Price:
$350
Availability:
Distance Education
Description:

This unit describes the performance outcomes, skills and knowledge required to gather information and maintain effective working relationships and networks, with particular regard to communication and representation.

BSBFLM305C - Support operational plan
Unit Name and Code:
(DE) BSBFLM305C - Support operational plan
.
Unit ID Number:
FLM305C
Certificate Type:
(DE) Certificate III in Frontline Management
Unit Category:
(DE) Units for Certificate III in Frontline Management
Unit Price:
$350
Availability:
Distance Education
Description:
This unit describes the performance outcomes, skills and knowledge required to provide support for operational practices and procedures within the organisation's productivity and profitability plans. This includes contributing to the operational plan, assisting in recruiting employees and acquiring resources, and monitoring and adjusting operational performance.

BSBFLM312B - Contribute to team effectiveness
Unit Name and Code:
(DE) BSBFLM312B - Contribute to team effectiveness
Unit ID Number:
FLM312B
Certificate Type:
(DE) Certificate III in Frontline Management
Unit Category:
(DE) Units for Certificate III in Frontline Management
Unit Price:
$350
Availability:
Distance Education
Description:
This specifies the outcomes required to by frontline managers to contribute to the effectiveness of the work team. It involves planning with the team to meet expected outcomes, developing team cohesion, participating in and facilitating the work team, and communicating with the management of the organisation.

BSBWOR301A - Organise personal work priorities and development
Unit Name and Code:
(DE) BSBWOR301A - Organise personal work priorities and development
Unit ID Number:
WOR301A
Certificate Type:
(DE) Certificate III in Frontline Management
Unit Category:
(DE) Units for Certificate III in Frontline Management
Unit Price:
$350
Availability:
Distance Education
Description:

This unit describes the performance outcomes, skills and knowledge required to organise own work schedules, to monitor and obtain feedback on work performance, and to maintain required levels of competence.

.Elective Units

BSBCUS301A - Deliver a service to customers
Unit Name and Code:
(DE) BSBCUS301A - Deliver a service to customers
Unit ID Number:
CUS301A
Certificate Type:
(DE) Certificate III in Frontline Management
Unit Category:
(DE) Units for Certificate III in Frontline Management
Unit Price:
$350
Availability:
Distance Education
Description:

This unit describes the performance outcomes, skills and knowledge required to identify customer needs and monitor service provided to customers.

BSBINN301A - Promote innovation in a team environment
Unit Name and Code:
(DE) BSBINN301A - Promote innovation in a team environment
Unit ID Number:
INN301A
Certificate Type:
(DE) Certificate III in Frontline Management
Unit Category:
(DE) Units for Certificate III in Frontline Management
Unit Price:
$350
Availability:
Distance Education
Description:

This unit describes the performance outcomes, skills and knowledge required to be an effective and pro active member of an innovative team.

BSBITU203A - Communicate electronically
Unit Name and Code:
(DE) BSBITU203A - Communicate electronically
Unit ID Number:
ITU203A
Certificate Type:
(DE) Certificate III in Frontline Management
Unit Category:
(DE) Units for Certificate III in Frontline Management
Unit Price:
$350
Availability:
Distance Education
Description:

This unit describes the performance outcomes, skills and knowledge required to send, receive and manage electronic mail (email), as well as to collaborate online using chat rooms, intranets and instant messaging.

BSBFLM306C - Provide workplace information and resourcing plans
Unit Name and Code:
(DE) BSBFLM306C - Provide workplace information and resourcing plans
Unit ID Number:
FLM306C
Certificate Type:
(DE) Certificate III in Frontline Management
Unit Category:
(DE) Units for Certificate III in Frontline Management
Unit Price:
$350
Availability:
Distance Education
Description:

: This unit describes the performance outcomes, skills and knowledge required to support the information management system. It involves the identification, acquisition, initial analysis and use of appropriate workplace information.

BSBFLM309C - Support continuous improvement systems and processes
Unit Name and Code:
(DE) BSBFLM309C - Support continuous improvement systems and processes
.
Unit ID Number:
FLM309C
Certificate Type:
(DE) Certificate III in Frontline Management
Unit Category:
(DE) Units for Certificate III in Frontline Management
Unit Price:
$350
Availability:
Distance Education
Description:

This unit specifies the outcomes required to support the organisation's continuous improvement systems and processes. Particular emphasis is on actively encouraging the team to participate in the process, on monitoring and reporting on specified outcomes and on supporting opportunities for further improvements.

BSBFLM311C - Support a workplace learning environment
Unit Name and Code:
(DE) BSBFLM311C - Support a workplace learning environment
Unit ID Number:
FLM311C
Certificate Type:
(DE) Certificate III in Frontline Management
Unit Category:
(DE) Units for Certificate III in Frontline Management
Unit Price:
$350
Availability:
Distance Education
Description:

This unit describes the performance outcomes, skills and knowledge required to effectively encourage and support a learning environment. Particular emphasis is on participation in processes to facilitate and promote learning and to monitor and improve learning performance.

BSBMGT404A - Lead and facilitate off-site staff
Unit Name and Code:
(DE) BSBMGT404A - Lead and facilitate off-site staff
.
Unit ID Number:
MGT404A
Certificate Type:
(DE) Certificate III in Frontline Management
Unit Category:
(DE) Units for Certificate III in Frontline Management
Unit Price:
$350
Availability:
Distance Education
Description:

This unit describes the performance outcomes, skills and knowledge required to supervise staff who perform agreed duties at an alternative site (usually home) during some or all of the scheduled work hours. OFF SITE WORK is a flexible employment option that meets all legal
and regulatory employment requirements.

BSBPMG510A - Manage projects
Unit Name and Code:
(DE) - BSBPMG510A Manage projects
.
Unit ID Number:
PMG510A
Certificate Type:
(DE) Certificate III in Frontline Management
Unit Category:
(DE) Units for Certificate III in Frontline Management
Unit Price:
$350
Availability:
Distance Education
Description:

This unit describes the performance outcomes, skills and knowledge required to manage a straightforward project or a section of a larger project.

This unit addresses the management of projects including the development of a project plan, administering and monitoring the project, finalising the project and reviewing the project to identify lessons learnt for application to future projects.

BSBRSK401A - Identify risk and apply risk management processes
Unit Name and Code:
(DE) BSBRSK401A - Identify risk and apply risk management processes
.
Unit ID Number:
RSK401A
Certificate Type:
(DE) Certificate III in Frontline Management
Unit Category:
(DE) Units for Certificate III in Frontline Management
Unit Price:
$350
Availability:
Distance Education
Description:

This unit describes the performance outcomes, skills and knowledge required to identify risks and to apply established risk management processes to a subset of an organisation or project's operations that are within the person's own work responsibilities and area of operation.

 

 

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