Certificate IV in Frontline Management

.BSB40807 Certificate IV in Frontline Management: Distance Education

How long will the Certificate IV in Frontline Management program take?
BSB40807 Certificate IV in Management consists of 10 units of competence, however by applying for (RPL) this can be reduced. Ordinarily we expect that each unit of competence can be completed in approximately 40 to 60 hours. Because the program is self paced and work based the amount of effort and subsequent time to completion is entirely up to the individual student.

There is no minimum time to complete the qualification, however as a guide the qualification should be completed within 12 months.

Requiring 10 units for the qualification

  • 4 core units plus 6 elective units
.Core Units

  

Management
BSBMGT401A Show leadership in the workplace
BSBMGT402A Implement operational plan

Occupational Health and Safety
BSBOHS407A Monitor a safe workplace

 Workplace Effectiveness
BSBWOR402A Promote team effectiveness

.Elective Units

  

Customer Service
BSBCUS401A Coordinate implementation of customer service strategies
BSBCUS402A Address customer needs
BSBCUS403A Implement customer service standards

Financial Administration
BSBFIA402A Report on financial activity

General Administration
BSBADM409A Coordinate business resources

Information Management
BSBINM401A Implement workplace information system

Innovation
BSBINN301A Promote innovation in a team environment

Interpersonal Communication
BSBCMM401A Make a presentation

IT Support
BSBITS401A Maintain business technology

Management
BSBMGT403A Implement continuous improvement
BSBMGT404A Lead and facilitate off-site staff

Marketing
BSBMKG413A Promote products and services

Project Management
BSBPMG510A Manage projects

Relationship Management
BSBREL401A Establish networks

Research
BSBRES401A Analyse and present research information

Risk Management
BSBRSK401A Identify risk and apply risk management processes

Workplace Effectiveness
BSBWOR401A Establish effective workplace relationships
BSBWOR404A Develop work priorities

Writing
BSBWRT401A Write complex documents

.Core Units

BSBMGT401A – Show leadership in the workplace
Unit Name and Code:
BSBMGT401A – Show leadership in the workplace
Unit ID Number:
MGT401A
Certificate Type:
(DE) Certificate IV in Frontline Management
Unit Category:
(DE) Units for Certificate IV in Frontline Management
Unit Price:
$450
Availability:
Distance Education
Description:
This unit describes the performance outcomes, skills and knowledge required to work with teams and individuals, their standard of conduct and the initiative they take in influencing others. At this level, work will normally be carried out within routine and non routine methods and procedures which require the exercise of some discretion and judgement.

BSBMGT402A – Implement operational plan
Unit Name and Code:
(DE) BSBMGT402A – Implement operational plan
Unit ID Number:
MGT402A
Certificate Type:
(DE) Certificate IV in Frontline Management
Unit Category:
(DE) Units for Certificate IV in Frontline Management
Unit Price:
$450
Availability:
Distance Education
Description:
This unit describes the performance outcomes, skills and knowledge required to implement the operational plan by monitoring and adjusting operational performance, producing short term plans for the department/section, planning and acquiring resources and providing reports on performance as required.

BSBWOR402A – Promote team effectiveness
Unit Name and Code:
(DE) BSBWOR402A – Promote team effectiveness
Unit ID Number:
WOR402A
Certificate Type:
(DE) Certificate IV in Frontline Management
Unit Category:
(DE) Units for Certificate IV in Frontline Management
Unit Price:
$450
Availability:
Distance Education
Description:

This unit describes the performance outcomes, skills and knowledge required to promote teamwork. It involves developing team plans to meet expected outcomes, leading the work team, and proactively working with the management of the organisation.

.Elective Units

BSBOHS407A – Monitor a safe workplace
Unit Name and Code:
(DE) BSBOHS407A - Monitor a safe workplace
Unit ID Number:
OHS407A
Certificate Type:
(DE) Certificate IV in Frontline Management
Unit Category:
(DE) Units for Certificate IV in Frontline Management
Unit Price:
$450
Availability:
Distance Education
Description:
This unit describes the performance outcomes, skills and knowledge required to implement and monitor the organisation's occupational health and safety (OHS) policies, procedures and programs in the relevant work area to meet legislative requirements.

BSBCUS401A – Coordinate implementation of customer service strategies
Unit Name and Code:
 (DE) BSBCUS401A - Coordinate implementation of customer service strategies
Unit ID Number:
 CUS401A
Certificate Type:
 (DE) Certificate IV in Frontline Management
Unit Category:
 (DE) Units for Certificate IV in Frontline Management
Unit Price:
$450
Availability:
 Distance Education
Description:
 This unit describes the performance outcomes, skills and knowledge required to advise on, carry out and evaluate customer service strategies, including the design of improvement strategies based on feedback.

BSBCUS402A – Address customer needs
Unit Name and Code:
(DE) BSBCUS402A – Address customer needs
Unit ID Number:
CUS402A
Certificate Type:
(DE) Certificate IV in Frontline Management
Unit Category:
(DE) Units for Certificate IV in Frontline Management
Unit Price:
$450
Availability:
Distance Education
Description:
This unit describes the performance outcomes, skills and knowledge required to manage the ongoing relationship with a customer, which includes assisting the customer to articulate their needs, meeting customer needs and managing networks to ensure customer needs are addressed.

BSBCUS403A – Implement customer service standards
Unit Name and Code:
(DE) BSBCUS403A – Implement customer service standards
Unit ID Number:
CUS403A
Certificate Type:
(DE) Certificate IV in Frontline Management
Unit Category:
(DE) Units for Certificate IV in Frontline Management
Unit Price:
$450
Availability:
Distance Education
Description:
This unit describes the performance outcomes, skills and knowledge required to contribute to quality customer service standards, and to support personnel to implement customer service standards and systems within the organisation.

BSBFIA402A – Report on financial activity
Unit Name and Code:
(DE) BSBFIA402A –Report on financial activity
Unit ID Number:
FIA402A
Certificate Type:
(DE) Certificate IV in Frontline Management
Unit Category:
(DE) Units for Certificate IV in Frontline Management
Unit Price:
$450
Availability:
Distance Education
Description:

This unit describes the performance outcomes, skills and knowledge required to report financial activity for business both in response to client requests and to meet statutory requirements such as the completion of statutory requirement reports.

BSBADM409A – Coordinate Frontline Management
Unit Name and Code:
(DE) BSBADM409A - Coordinate Frontline Management
Unit ID Number:
ADM409B
Certificate Type:
(DE) Certificate IV in Frontline Management
Unit Category:
(DE) Units for Certificate IV in Frontline Management
Unit Price:
$450
Availability:
Distance Education
Description:
This unit describes the performance outcomes, skills and knowledge required to determine and analyse existing and required resources, their effective application and the accountability for their use.

BSBINM401A – Implement workplace information system
Unit Name and Code:
(DE) BSBINM401A – Implement workplace information system
Unit ID Number:
INM401A
Certificate Type:
(DE) Certificate IV in Frontline Management
Unit Category:
(DE) Units for Certificate IV in Frontline Management
Unit Price:
$450
Availability:
Distance Education
Description:

This unit describes the performance outcomes, skills and knowledge required to implement the workplace information system. It involves the identification, acquisition, initial analysis and use of appropriate information, which plays a significant part in the organisation's effectiveness.

BSBCMM401A – Make a presentation
Unit Name and Code:
(DE) BSBCMM401A - Make a presentation
.
Unit ID Number:
INM401A
Certificate Type:
(DE) Certificate IV in Frontline Management
Unit Category:
(DE) Units for Certificate IV in Frontline Management
Unit Price:
$450
Availability:
Distance Education
Description:

This unit covers the performance outcomes, skills and knowledge required to prepare, deliver and review a presentation to a target audience.

BSBITS401A – Maintain business technology
Unit Name and Code:
(DE) BSBITS401A – Maintain business technology
.
Unit ID Number:
ITS401A
Certificate Type:
(DE) Certificate IV in Frontline Management
Unit Category:
(DE) Units for Certificate IV in Frontline Management
Unit Price:
$450
Availability:
Distance Education
Description:

This unit describes the performance outcomes, skills and knowledge required to maintain the effectiveness of business technology in the workplace. It includes maintaining existing technology and planning for future technology requirements.


BSBMGT403A – Implement continuous improvement
Unit Name and Code:
(DE) BSBMGT403A – Implement continuous improvement
.
Unit ID Number:
MGT403A
Certificate Type:
(DE) Certificate IV in Frontline Management
Unit Category:
(DE) Units for Certificate IV in Frontline Management
Unit Price:
$400
Availability:
Distance Education
Description:

This unit describes the performance outcomes, skills and knowledge required to implement the organisation's continuous improvement systems and processes. Particular emphasis is on using systems and strategies to actively encourage the team to participate in the process, monitoring and reviewing performance, and identifying opportunities for further improvements.

BSBMGT404A – Lead and facilitate off-site staff
Unit Name and Code:
(DE) BSBMGT404A – Lead and facilitate off-site staff
..
Unit ID Number:
MGT404A
Certificate Type:
(DE) Certificate IV in Frontline Management
Unit Category:
(DE) Units for Certificate IV in Frontline Management
Unit Price:
$450
Availability:
Distance Education
Description:

This unit describes the performance outcomes, skills and knowledge required to supervise staff who perform agreed duties at an alternative site (usually home) during some or all of the scheduled work hours.

BSBMKG413A – Promote products and Services
Unit Name and Code:
(DE) BSBMKG413A - Promote products and Services
.
Unit ID Number:
MKG413A
Certificate Type:
(DE) Certificate IV in Frontline Management
Unit Category:
(DE) Units for Certificate IV in Frontline Management
Unit Price:
$450
Availability:
Distance Education
Description:

This unit describes the performance outcomes, skills and knowledge required to coordinate and review the promotion of an organisation's products and services.

BSBPMG510A – Manage projects
Unit Name and Code:
(DE) BSBPMG510A - Manage projects
.
Unit ID Number:
PMG510A
Certificate Type:
(DE) Certificate IV in Frontline Management
Unit Category:
(DE) Units for Certificate IV in Frontline Management
Unit Price:
$450
Availability:
Distance Education
Description:

This unit describes the performance outcomes, skills and knowledge required to manage a straightforward project or a section of a larger project.

BSBREL401A – Establish networks
Unit Name and Code:
(DE) BSBREL401A - Establish networks
.
Unit ID Number:
REL401A
Certificate Type:
(DE) Certificate IV in Frontline Management
Unit Category:
(DE) Units for Certificate IV in Frontline Management
Unit Price:
$450
Availability:
Distance Education
Description:

This unit describes the performance outcomes, skills and knowledge required to develop and maintain effective work relationships and networks. It covers the relationship building and negotiation skills required by workers within an organisation as well as freelance or contract workers.

BSBRES401A – Analyse and present research
Unit Name and Code:
(DE) BSBRES401A – Analyse and present research
.
Unit ID Number:
RES401A
Certificate Type:
(DE) Certificate IV in Frontline Management
Unit Category:
(DE) Units for Certificate IV in Frontline Management
Unit Price:
$450
Availability:
Distance Education
Description:

This unit describes the performance outcomes, skills and knowledge required to gather, organise and present workplace information using available systems.

BSBRSK401A – Identify risk and apply risk management processes
Unit Name and Code:
(DE) BSBRSK401A - Identify risk and apply risk management processes
.
Unit ID Number:
RSK401A
Certificate Type:
(DE) Certificate IV in Frontline Management
Unit Category:
(DE) Units for Certificate IV in Frontline Management
Unit Price:
$450
Availability:
Distance Education
Description:

This unit describes the performance outcomes, skills and knowledge required to identify risks and to apply established risk management processes to a subset of an organisation or project's operations that are within the person's own work responsibilities and area of operation.

BSBWOR401A – Establish effective workplace relationships
Unit Name and Code:
(DE) BSBWOR401A – Establish effective workplace relationships
.
Unit ID Number:
WOR401A
Certificate Type:
(DE) Certificate IV in Frontline Management
Unit Category:
(DE) Units for Certificate IV in Frontline Management
Unit Price:
$450
Availability:
Distance Education
Description:

This unit describes the performance outcomes, skills and knowledge required to collect, analyse and communicate information and to use that information to develop and maintain effective working relationships and networks, with particular regard to communication and representation.

BSBWOR404A – Develop work priorities
Unit Name and Code:
(DE) BSBWOR404A – Develop work priorities
.
Unit ID Number:
WOR404A
Certificate Type:
(DE) Certificate IV in Frontline Management
Unit Category:
(DE) Units for Certificate IV in Frontline Management
Unit Price:
$450
Availability:
Distance Education
Description:

This unit describes the performance outcomes, skills and knowledge required to plan one's own work schedules, to monitor and to obtain feedback on work performance and development. It also addresses the requirement to take responsibility for one's own career planning and professional development.

BSBWRT401A – Write complex documents
Unit Name and Code:
(DE) BSBWRT401A - Write complex documents
.
Unit ID Number:
WRT401A
Certificate Type:
(DE) Certificate IV in Frontline Management
Unit Category:
(DE) Units for Certificate IV in Frontline Management
Unit Price:
$450
Availability:
Distance Education
Description:

This unit describes the performance outcomes, skills and knowledge required to plan documents, draft text, prepare final text and produce documents of some complexity.

 
 

 

Home | About us | Certificates |Trainee Information |Privacy| Australian government incentives | Diploma programs | Contact us

Website and graphic design by A7Designs